Shipping policy

Shipping Policy – Callisto

At Callisto, we are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–5 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods, launches, sales, or festive seasons, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email or message with tracking details.

Shipping Timeline

Estimated delivery timelines:

  • Domestic Orders: Typically delivered within 4–10 business days
  • Delivery times may vary depending on:
    • Customer location
    • Courier partner availability
    • Weather conditions
    • Operational delays beyond our control

Please note that delivery timelines are estimates and not guaranteed.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Any promotional free shipping offers are subject to change or withdrawal without notice.

Shipping fees are non-refundable once an order has been shipped.

Incorrect Address & Failed Deliveries

Customers are responsible for providing complete and accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Incomplete address
  • Customer unavailability
  • Refusal to accept delivery

Callisto reserves the right to:

  • Charge additional shipping fees for re-delivery
  • Cancel the order without refunding shipping charges

Delayed or Lost Shipments

While we work with reliable shipping partners, certain delays may occur that are beyond our control.

Callisto is not responsible for delays caused by:

  • Courier service disruptions
  • Natural events
  • Customs or regional restrictions
  • Incorrect customer information

If your package appears lost, please contact us and we will do our best to assist you.

Damaged Packages

If you receive a damaged package:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the packaging and product

Failure to report within the specified timeframe may result in rejection of the claim.

International Shipping

International shipping availability may vary depending on location.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional local charges imposed by their country

Callisto is not responsible for delays caused by customs clearance procedures.

Order Tracking

Once shipped, customers will receive tracking details via email or SMS (if applicable).

Please allow some time for tracking updates to appear after dispatch.

Contact Us

For shipping-related questions or assistance, contact us at:

Brand: Callisto
Email: [mythilireddy1208@gmail.com]